Sorry for all those of you who became involved in this conversation. But I'm not Nick. I received an email from this company to alert me of the bad review. The only way to remove a bad review from this site is to pay them.
I'm not sure who Nick is. I mentioned the silly comments to a few of my customers as I was working office - somebody might have logged on to this site.
I am really sorry for Turtle's problems here. But as you see she stayed with us for over three months. Only the last few weeks had she started to complain.
I don't know why she wrote we do not like children. That is offensive and outrageous. Her son was very cute. He came behind the counter to talk to us and to pet the lobby cat. I don't undertand that comment. I take that very personal and so does my frontdesk staff.
Also, I do not appreciate any personal slams that she mentioned of me. It is not anybody's business where my house is. I do talk to my customers. I do not feel like I am too good to talk to them. As a matter of fact - we had a conversation when she checked in - I was shoveling snow from in front of her room. (We had a record breaking snow storm of 20 inches.)
As in every business you cannot make 100% of the customers happy. I am very sorry for her bad stay here.
She didn't mention anything when she checked out.
Please whoever Nick is - please stop your comments.